FAQ
Questions, answered plainly
Everything you need to know about timing, mailing, and billing — organized by topic.
Getting started
Choose your plan and add the people and important dates you want us to remember. Before each occasion, Sweetly Sent sends a hand-selected card and stamped envelope directly to you. You write your message, address the envelope, and drop it in the mail.
Each plan includes a set number of cards per year. Choose the plan that best fits how many loved ones and important moments you want Sweetly Sent to help you remember.
Anyone you want to remember — family, friends, colleagues, or anyone else who matters to you. You decide who to add and which occasions you want us to keep track of.
Sweetly Sent supports birthdays and select annual holidays, including Christmas, New Year's, Valentine's Day, Mother's Day, Father's Day, and more. Add the occasion and date, and we'll select a card that fits.
Only once. Add the important dates to your account, and Sweetly Sent keeps track of them year after year while your subscription is active.
Please add an occasion at least 14 business days before you need the card to arrive. This gives us enough time to prepare and mail your card to you.
Cards & reminders
Sweetly Sent selects a card for you based on the occasion, so you never have to shop for one yourself. Before each occasion, we'll email you the card we've selected. Love it? There's nothing else to do. Want something different? You can choose another available card before it's fulfilled.
Yes. Sweetly Sent will email you reminders about upcoming occasions so important dates don't sneak up on you.
Yes. You can update your saved recipients and important dates from your account. Changes will not affect orders that have already entered fulfillment.
You can add important dates whenever you remember them. Just keep in mind that we need at least 14 business days before you need the card to arrive.
If you need more cards than your plan includes, you can add additional cards to your annual subscription or upgrade to a higher subscription tier.
Writing & mailing your cards
Absolutely. We provide the card, remind you when it's time to send it, and include a stamped envelope. The words inside are yours, written by you. After all, the most meaningful part of a card is knowing someone took the time to write it personally.
No. We send the card and stamped envelope to you first. You write your message by hand, address the envelope to your loved one, and place it in the mail yourself.
No. Each card comes with an envelope and postage already applied. Once you've written your message and addressed the envelope, it's ready to mail.
No. Because we send the card to you rather than directly to your recipient, you address the final envelope yourself.
We plan each shipment so your card arrives with time for you to write your message and mail it before the occasion. Delivery times can vary, so we recommend mailing your finished card soon after it arrives.
Sweetly Sent currently ships to U.S. mailing addresses. International shipping is not currently available.
Subscription & billing
Yes. Sweetly Sent is an annual subscription that renews automatically each year unless you cancel before your next renewal.
Yes. You can cancel from the Billing section of your account. Cancellation takes effect at the end of your current paid subscription period, so you can continue using your subscription through the period you've already paid for.
We do not currently offer subscription pausing. If you need help or have questions about your subscription, contact us at support@sweetlysent.com.
Become the person who never lets a meaningful moment slip away.
Start your occasion calendar today. Your first greeting card and pre-stamped envelope will arrive at your home ahead of your next loved one’s milestone.
Postage Included • Arrives Before Your Date • Cancel Anytime
