Sweetly Sent Terms of Service

Sweetly Sent is a subscription service that helps you remember and prepare for important occasions in the lives of people you care about.

When you use Sweetly Sent, you tell us about the people and occasions you would like us to remember, such as birthdays, anniversaries, holidays, and other dates you choose.

For eligible occasions under your subscription, Sweetly Sent:

• keeps track of the occasion;
• selects and prepares a greeting card;
• includes a stamped envelope; and
• mails the card and stamped envelope to you.

Sweetly Sent selects a greeting card for each eligible occasion from our current available collection. We will let you know once a card has been selected, and you can review the selected card through your Sweetly Sent account. Until we begin preparing your order, you may choose a different available design instead of the card we selected. If you do not make a change, the card Sweetly Sent selected will be used. Once we begin preparing your order, card changes are no longer available.

Card designs and availability depend on our current collection and may change over time. Card examples shown on our website or during sign-up illustrate the kind of designs we offer and are not a guarantee that a specific design will still be available when your order is prepared.

You then:

• write your own personal message in the card;
• address the stamped envelope to the person receiving the card; and
• mail the finished card yourself.

Sweetly Sent does not write your personal messages, address the envelope to your loved one, or mail the finished greeting card directly to them.

The handwritten, personal part remains yours.

Sweetly Sent is currently offered only to customers with a supported mailing address in the United States.

We do not currently offer international fulfillment.

To use Sweetly Sent, you agree to provide accurate information and keep important account information reasonably current.

This includes your:

• name;
• email address;
• mailing address;
• loved-one information; and
• occasion dates.

You are responsible for maintaining access to the email address you use to sign in to Sweetly Sent.

You are also responsible for the final steps of sending each greeting card, including writing your personal message, addressing the stamped envelope, and mailing the finished card.

Sweetly Sent relies on the information you provide. Incorrect, incomplete, or outdated information may affect our ability to prepare or appropriately time your card materials.

Sweetly Sent subscriptions are billed annually.

Current subscription plans, prices, included occasion allowances, and other applicable plan details are displayed on the Sweetly Sent website and during checkout.

Before completing a subscription purchase, you will be shown the applicable plan, annual price, and included occasion allowance. The price and plan details displayed at checkout are the terms you authorize when you complete your purchase.

Your plan's occasion allowance limits the number of active occasions you may maintain under that subscription.

Prices, plan names, features, and allowances may change over time.

Additional Card Capacity

Where offered, you may purchase additional annual card capacity beyond your plan's included allowance. Additional capacity becomes part of your subscription configuration and renews annually with your subscription unless changed through a supported account or subscription process.

As with your plan, the applicable price for additional capacity depends on your configuration and will be shown before you complete the purchase.

If adding capacity to your current plan would cost the same as or more than a higher Sweetly Sent plan, we may recommend, or require, that you upgrade to that higher plan instead.

Automatic Renewal

Unless you cancel before your renewal date, your subscription will automatically renew for another annual term and your payment method will be charged the applicable renewal price.

If we change the price of your subscription, we may provide advance notice when required by law or otherwise appropriate before the new price applies to a future renewal.

You can review your subscription and cancellation status through your Sweetly Sent account.

Subscription payments are processed by Stripe.

Sweetly Sent does not receive or store your full payment-card number, CVC, or other complete payment-card credentials. Those details are handled by Stripe.

You must maintain a valid payment method to keep a paid subscription active.

You may manage supported billing functions through the Stripe Customer Portal accessible from your Sweetly Sent account.

Failed Payments

If a subscription payment fails:

• we do not automatically delete your account;
• your existing account and fulfillment history are preserved; and
• new fulfillment obligations may be paused while your subscription is not active.

If your subscription later returns to active status, eligible fulfillment may resume under the normal operation of your subscription.

You may cancel your subscription through the Stripe Customer Portal accessible from your Sweetly Sent account.

Cancellation generally takes effect at the end of your current paid subscription term.

This means:

• your paid service continues through the end of the current term;
• your subscription will not renew after that term ends; and
• cancellation does not by itself create a prorated or partial refund.

Canceling does not immediately terminate service you have already paid for.

Canceling a subscription during an annual term does not automatically entitle you to a prorated or partial refund.

If you experience an unusual circumstance, you may contact Sweetly Sent at support@sweetlysent.com.

We may consider refund or other accommodation requests on a case-by-case basis, but contacting us does not guarantee that a refund or exception will be granted.

Nothing in this section limits any rights you may have under applicable law.

Eligible customers may be offered the ability to upgrade to a higher Sweetly Sent plan during an existing annual subscription term.

When an upgrade is available:

• the upgrade price will be shown before you confirm the purchase;
• any charge required for the upgrade is collected when you complete it;
• your existing annual renewal date remains unchanged; and
• the higher plan allowance becomes available after the upgrade is successfully completed.

After an upgrade, future annual renewals will be based on the then-current price of the upgraded plan unless you cancel or another supported subscription change occurs.

Sweetly Sent does not currently offer mid-term downgrades.

Do not add occasions beyond your current plan allowance unless you have successfully upgraded to a plan that supports them.

For eligible occasions under an active subscription, Sweetly Sent selects and prepares a greeting card and stamped envelope and mails those materials to the mailing address associated with your account.

Sweetly Sent currently uses USPS First-Class Mail for standard fulfillment. We may use another appropriate mailing or delivery service in the future.

USPS currently estimates First-Class Mail delivery within 1 to 5 business days. First-Class Mail is not a guaranteed service, and standard First-Class Mail letters and flats do not include USPS Tracking.

To allow for normal postal variability, Sweetly Sent generally plans fulfillment using a 5 to 7 business day mailing buffer. This is a scheduling target, not a guaranteed delivery window.

We schedule fulfillment with the goal of giving you enough time to receive the materials, write your personal message, address the stamped envelope, and mail the finished card before the occasion.

We do not guarantee a particular delivery date.

Actual delivery timing may be affected by USPS performance, weather, holidays, operational disruptions, the accuracy of your mailing address and occasion information, and other circumstances outside Sweetly Sent's control.

If Sweetly Sent makes an error in preparing your card materials, for example, if we send the wrong card, omit the stamped envelope, or include incorrect contents, please contact us.

We will review the situation and generally work with you to provide an appropriate correction, which may include replacing or resending the affected materials.

The appropriate solution may depend on the circumstances.

Sweetly Sent does not control USPS or another delivery service after a mailing has entered the carrier's network.

We therefore cannot guarantee carrier delivery times or outcomes.

If card materials are lost or damaged before reaching you, contact us. Depending on the circumstances, we may replace or resend the affected materials or provide another appropriate resolution.

A postal delay by itself is not necessarily a Sweetly Sent fulfillment error when the materials were mailed appropriately and the delay occurred within the carrier's network.

We will nevertheless provide reasonable customer support if you experience a delivery problem.

Sweetly Sent prepares fulfillment based on the information in your account.

If card materials are late, misdirected, or otherwise affected because information you supplied was incorrect, outdated, incomplete, or changed too late in the fulfillment process, Sweetly Sent may not be responsible for the resulting problem.

Examples include:

• an incorrect customer mailing address;
• an incorrect occasion date;
• incorrect loved-one information; or
• a change made after preparation or fulfillment has already begun.

Please keep your account information current and contact us if you notice an error.

If you cancel future renewal, your subscription generally remains active through the end of your already-paid term.

Orders or card fulfillment associated with that paid term are not automatically canceled solely because you have canceled the next renewal.

You may request deletion of your Sweetly Sent account by emailing:

support@sweetlysent.com

Sweetly Sent does not currently provide a self-service account-deletion feature.

When handling a deletion request, we may delete, deidentify, archive, or retain information as appropriate.

Certain information may need to be retained for purposes such as:

• billing and payment records;
• tax and accounting obligations;
• fraud prevention;
• fulfillment history;
• dispute resolution; and
• other legal or compliance requirements.

A deletion request therefore may not result in the immediate deletion of every historical record associated with the account.

Our handling of personal information is further described in our Privacy Policy.

The Sweetly Sent name, logo, branding, website content, and other materials created by or for Sweetly Sent are owned by Sweetly Sent or its licensors and may not be used without appropriate permission.

Sweetly Sent does not claim ownership of the personal information you provide about yourself or the people in your life.

Your names, dates, notes, preferences, and other information are handled as described in our Privacy Policy.

Your handwritten card messages remain entirely your own.

You agree not to:

• use Sweetly Sent for fraudulent or unlawful purposes;
• interfere with or attempt to disrupt the Service or its infrastructure;
• attempt to gain unauthorized access to accounts, systems, or information;
• misuse the Service in a way that harms Sweetly Sent, its customers, or others; or
• use your account in a manner intended to circumvent these Terms.

We may restrict, suspend, or terminate access where we reasonably believe an account is being used in violation of these Terms or applicable law.

Sweetly Sent may improve, modify, replace, or discontinue features of the Service over time.

We will make reasonable efforts to provide the paid service associated with your current subscription term.

Changes may also be necessary for security, legal compliance, third-party service changes, technical limitations, or other operational reasons.

Nothing in this section limits rights you may have under applicable law.

To the fullest extent permitted by applicable law, Sweetly Sent is provided on an "as is" and "as available" basis.

While we work to provide a reliable service, we do not guarantee that Sweetly Sent will always be uninterrupted, error-free, or available at every moment.

Sweetly Sent relies on third-party providers and services, including payment processors, hosting providers, technology providers, and postal or delivery services. Some events involving those services are outside our direct control.

To the fullest extent permitted by applicable law, Sweetly Sent will not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of the Service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, and nothing in these Terms is intended to waive rights you may have under applicable consumer-protection law.

Sweetly Sent is intended for a general audience and is not directed to children under 13.

If you are under 18, we recommend that a parent or legal guardian create and manage the Sweetly Sent account and subscription on your behalf.

Sweetly Sent does not currently use an age-verification process.

Your use of Sweetly Sent is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

The Privacy Policy is available through the Privacy link on the Sweetly Sent website.

We may update these Terms from time to time to reflect changes to the Service, our practices, or applicable requirements.

When these Terms are updated, we will update the effective date.

If required by law or otherwise appropriate, we may provide additional notice of material changes.

Your continued use of Sweetly Sent after updated Terms become effective is subject to applicable law and the updated Terms.

If you have questions about these Terms, contact:

support@sweetlysent.com